Safety and Security Center

Keep your online experience safe and enjoyable

Ensuring Your Online Experience Remains Safe and Enjoyable

Last Updated: 25 October 2025

How Propertiso Helps You Find Your Next Home

Propertiso is a trusted property platform that showcases listings on behalf of verified clients — including estate and letting agents, new home developers, commercial property agents, and overseas landlords.
These clients pay to advertise their properties on our website and apps.

Our mission is simple: to help you find your next home safely, transparently, and securely.

To support this mission, we conduct background and compliance checks on all clients before they are permitted to advertise.
Each agent must also be registered with a government-approved regulatory or professional body.
These independent organizations provide oversight and help resolve disputes between agents and consumers.

You can verify an agent’s registration through the relevant scheme’s official website for your country or region.

Propertiso Is Not an Estate Agency

Propertiso is not an estate agency or broker.
We are a digital marketplace that allows thousands of real estate professionals to advertise their services and listings.

If you encounter a website, email, or social media profile claiming to be “Propertiso Estate Agents”, it is not legitimate and has no connection to us.
Always access property listings directly through and remain cautious when dealing with listings or offers found elsewhere.

How to Stay Safe Online

While most people using our platform are genuine and professional, scammers do exist.
Protect yourself by following these key safety guidelines:

Don’t pay before viewing a property.
Always view the property in person — or send someone you trust — before making any payments.
Don’t feel pressured into fast decisions.
Scammers often create false urgency. Legitimate agents understand that finding a home takes time.
Avoid unusual or untraceable payment methods.
Never send money via Bitcoin, wire transfer, or other hard-to-trace methods.
Use official communication channels.
Always contact agents using the “Request Details” button or the official phone number listed on Propertiso.
This helps ensure your communication remains secure and traceable.

For additional guidance, visit your local cyber security authority’s website (such as the ) for free resources and self-assessment tools.

What Propertiso Will Never Ask You

Stay alert for anyone claiming to be from Propertiso who requests sensitive information.
We will never ask you to share:

Your password or login credentials
Bank account or payment details
Passport, ID, or personal documents

If someone contacts you asking for these details, do not respond and contact us immediately at .
Propertiso will also never request money transfers or payments on behalf of agents or landlords.

Common Scams to Watch Out For

Despite our best efforts, online scams can still occur.
Be aware of the following red flags:

1. Payment Requests Before Viewing

Legitimate agents typically only request a holding deposit after a property has been viewed and agreed upon.

2. Fake Websites or Emails

Some scammers create imitation websites or emails that look like Propertiso.
They may include fake chat pop-ups, invoices, or even use a secure-looking padlock icon.
Always verify that the web address begins with: https://propertiso.com orhttps://www.propertiso.com

3. Mismatched Account Details

If you are making a bank transfer, always ensure the account name matches the verified agency or company.

Impersonation of Propertiso

Fraudsters sometimes misuse our name on other platforms or in direct messages.
For example, a listing may falsely claim to be “managed by Propertiso.”

If you encounter this, please:

Verify the agent’s details through our official “Find an Agent” page.
Report suspicious activity or listings to our support team.
Remember that we do not have affiliate partners outside the property sector.

Reporting these incidents helps us maintain a safe environment for all users.

Phishing Emails

Phishing refers to fake emails or messages designed to steal your personal data or infect your device with malware.

Always remember:

We only send official messages from @propertiso.com email addresses.
Avoid clicking on links that don’t start with our verified domains:
https://www.propertiso.com/ or https://propertiso.com
If you’re unsure about a message, do not click any links — instead, visit our website directly in your browser.

For the latest advice on identifying phishing attempts, visit the .

Spotting Fake Listings, Emails, or Texts

Scams often appear too good to be true. Watch for these warning signs:

Listings that include direct email addresses or contact instructions within the images.
Multiple listings from the same agent across unrelated or distant locations.
Properties located far from the agent’s registered office.
Urgent payment requests or “limited-time” offers.

Quick Steps to Protect Yourself

Use Google Maps or similar tools to verify that the property address matches listing photos.
Ask agents which Client Money Protection (CMP) or professional scheme they belong to.
Check the sender’s email domain carefully for misspellings or inconsistencies.
Avoid clicking on attachments or links from unknown or suspicious sources.

Other Scam Tactics

Scammers may use SMS messages, fake phone calls, or messaging apps to impersonate agents or platforms.
Sometimes, even opening a malicious link can expose your device to security risks.

Always take your time before sharing personal information or sending money.
If something feels off — trust your instincts and stop communication until you can verify the source.

Need Help? Contact Us

If you suspect a scam, encounter a suspicious listing, or receive a questionable message, please contact our team immediately.

Email:
Website:

We are here to help ensure your property search is safe, transparent, and successful.

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